Terms of Service

1. Acceptance of terms

These Terms of Service ("Terms") govern your access to and use of GoldLoanPro ("the Service"), provided by Jabir MJ, an individual, with a business address at [Business Address] ("we", "us", "our"). By creating an account or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. The Service

GoldLoanPro is a software-as-a-service platform that helps gold loan businesses manage customers, loans, repledging, gold stock, and accounting records. The Service is a record-keeping and management tool only — it does not itself extend credit, hold gold, or act as a lender, NBFC, or financial institution. You remain solely responsible for ensuring your business complies with all applicable laws and regulations governing gold loan lending in your jurisdiction, including any applicable RBI guidelines, and for maintaining your license or registration to lend.

The Service computes indicative figures — including loan-to-value ratios, purity-based valuation caps, and compound interest — using configurable defaults that we aim to keep aligned with published RBI circulars on a commercially reasonable basis. These figures are computational aids, not legal, regulatory, or compliance advice, and we do not warrant or certify that they satisfy RBI Master Directions or any other regulation. You must independently verify every such figure before relying on it to disburse a loan, make a statutory filing, or represent compliance to a regulator or auditor. You remain the regulated entity of record and bear sole responsibility for regulatory compliance.

3. Accounts and plans

You must provide accurate information when creating an account and keep your login credentials secure. Each account belongs to an organization ("tenant") and access is governed by the roles assigned within that organization. Plans, features, and usage limits (such as number of users or active loans) are described on our pricing page and may change with reasonable notice.

4. Billing and subscriptions

Paid plans are billed in advance on a recurring basis, exclusive of GST and other applicable taxes unless stated otherwise, through our payment processor (Razorpay). Subscriptions automatically renew unless cancelled before the renewal date; where auto-renewal uses a saved card or e-mandate, we (via Razorpay) will send a pre-debit notification before each recurring charge as required by RBI rules. Upgrades take effect immediately with a prorated charge for the remainder of the billing period; downgrades take effect at the start of the next billing period. Fees already paid are non-refundable except where required by law. If a payment fails, we will notify you and allow a grace period to update your payment method before downgrading or suspending access to paid features; Section 10 describes what happens to your data if suspension continues to termination.

5. Private beta program

We are currently offering the first 15 organizations that register ("Beta Firms") six (6) months of free access to a paid plan, followed by a permanent 50% discount off that plan's list price for as long as the subscription remains active and in good standing ("Beta Terms"). Beta Terms are non-transferable, limited to one organization per firm, and may be withdrawn or modified for organizations that have not yet registered at any time; they do not otherwise expire or reduce once an organization has registered as a Beta Firm, except as set out below.

A beta seat that shows no activity — no customer record and no loan created — within the first 30 days of registration may be reclaimed, ending the free trial and returning the organization to the free plan, so the seat can be offered to another firm. We do this automatically only after a human review of the account, never without notice on the dashboard beforehand. Reclaiming an unused trial seat is the only way Beta Terms are withdrawn from an organization that has already registered; it does not apply, and the 50% discount is never revoked, once you have subscribed to a paid plan.

6. Your data and data processing

You retain ownership of all data you input into the Service, including customer records, loan data, and accounting entries ("Customer Data"). You are the Data Fiduciary for Customer Data under India's Digital Personal Data Protection Act, 2023, and are responsible for the accuracy and lawfulness of Customer Data, including obtaining any consents required to collect, store, and process your borrowers' personal information (including sensitive identifiers such as Aadhaar and PAN numbers).

We act as your Data Processor for Customer Data: we process it only on your instructions and to provide the Service, using reasonable technical and organizational security measures as described in our Privacy Policy, which together with this Section forms the data-processing terms between us. We will notify you of a security incident affecting Customer Data as described in our Privacy Policy, and will reasonably support any audit, inspection, or regulatory information request you are required to make of your service providers, including us, as a regulated lender.

7. Acceptable use

You agree not to misuse the Service, including by attempting to access another organization's data, reverse-engineering the Service, interfering with its operation, or using it for any unlawful purpose.

8. Availability and changes

We aim to keep the Service available and reliable but do not guarantee uninterrupted access. We may update or modify features over time. We may update these Terms by posting a revised version with a new "last updated" date; for material changes we will notify you by email at least 15 days before the change takes effect, except where a change is required immediately to comply with law. Continued use of the Service after a change takes effect constitutes acceptance; if you do not agree to a material change, you may terminate under Section 10 before it takes effect.

9. Indemnification

You will indemnify and hold us harmless from claims, losses, and expenses (including reasonable legal fees) arising from: (a) your Customer Data, including any claim that you lacked a lawful basis or consent to process it; (b) your use of the Service in violation of these Terms or applicable law; or (c) claims brought by your borrowers or a regulator arising from your business's lending activity.

We will indemnify and hold you harmless from claims that the Service, as provided by us and used in accordance with these Terms, infringes a third party's intellectual property rights, provided you give us prompt written notice and allow us to control the defense and settlement of the claim.

10. Termination

You may cancel your subscription and stop using the Service at any time from your account settings; cancellation takes effect at the end of the current billing period. We may suspend access for non-payment after a 7-day cure period following notice, and may terminate an account that remains unpaid for 30 days or that materially violates these Terms.

On termination for any reason, you will have 90 days to export your Customer Data in a machine-readable format through the Service or by request; after that window, we will delete or anonymize your data except where we are required to retain it under Section 8 of our Privacy Policy (for example, statutory KYC or accounting-record retention periods) or by law. Fees accrued before termination remain payable.

11. Disclaimer and limitation of liability

The Service is provided "as is" without warranties of any kind, express or implied, including any warranty that the figures described in Section 2 are accurate, complete, or satisfy any particular regulatory requirement.

To the maximum extent permitted by law, neither party will be liable to the other for indirect, incidental, special, or consequential damages, or for loss of profits, revenue, or data, arising from these Terms or the Service. Each party's total aggregate liability arising out of or relating to these Terms is limited to the fees you paid us in the 12 months preceding the claim. These limitations do not apply to: (a) either party's indemnification obligations under Section 9; (b) a party's gross negligence or willful misconduct; or (c) your payment obligations under Section 4.

12. Governing law and dispute resolution

These Terms are governed by the laws of India. Any dispute arising out of or relating to these Terms will first be referred to good-faith negotiation between the parties. If not resolved within 30 days, the dispute will be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator appointed by mutual agreement, with the seat and venue of arbitration at [City], India, conducted in English. Nothing in this Section prevents either party from seeking urgent injunctive relief from a court of competent jurisdiction at [City], India, which will have exclusive jurisdiction for that purpose.

13. General provisions

• Severability — if any provision of these Terms is found unenforceable, the remaining provisions continue in full force.
• Force majeure — neither party is liable for delay or failure to perform caused by events beyond its reasonable control.
• Assignment — you may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Entire agreement — these Terms, together with our Privacy Policy, are the entire agreement between us regarding the Service and supersede any prior agreements on the subject.
• No third-party beneficiaries — your borrowers are not parties to these Terms and acquire no rights under them; their rights, if any, run against your organization directly.
• Survival — Sections 5, 8, 9, 10, and 11 survive termination of these Terms.

14. Contact

Questions about these Terms can be sent to support@goldloanpro.in.